ABA Client Engagement That Turns Conversations into Commitments

Create an ABA Therapy practice that responds faster, follows up better, and builds trust with every interaction. It’s not just about communication, it’s about connection that leads to commitment.

Up to 300% More Conversions With Prospective Families

More Bookings From the Same Ad Spend & Lower Cost Per Lead

Increased Billable Hourse and Decreased Administrative Work

Higher Trust, Stronger First Impressions, and Fewer Drop-Offs

Every Missed Call Is a Family in Need. Turn That Silence Into Support with Text Tools That Deliver

Our automations sound like you, respond like a human, and guide each client with warmth and clarity, so your systems scale, but your relationships stay personal.

Make it easy for families to book appointments, so your calendar stays full and your team stays focused.

Reduce no-shows and keep your calendar running smoothly. You can automatically send text, email, or voicemail reminders before scheduled appointments.

Help patients get back on track by sending automated, HIPAA-compliant text messages when an appointment is missed—making it easy to reschedule.”

Show patients they matter with personalized, HIPAA-compliant follow-up instructions and thoughtful check-in messages.

When a call goes unanswered, an automatic text is triggered instantly. It’s warm, it’s personal, and it keeps the door open for next steps.

Send one message to many contacts at once—through SMS, email, or voicemail drops—without losing the personal touch.

Website visitors can start a conversation on your site and continue it seamlessly on their phones. No apps, no forms, no friction.

Give your clients the privacy they expect and the convenience they need. Secure two-way text messaging makes it easy to stay in touch—HIPAA-compliant, real-time, and fully documented.

Meet families where they are—right on your website. Secure web chat lets you answer questions, schedule appointments, and offer guidance the moment someone reaches out. of the way.

Connect with patients wherever they are through HIPAA-compliant, secure video visits, no apps needed, just their phone.

Manage client communication without mixing it with personal messages. With a dedicated business number built into Solid Ground app, all texts with leads and customers stay in one place, fully separate from your personal phone.

Our automations sound like you, respond like a human, and guide each client with warmth and clarity, so your systems scale, but your relationships stay personal.

Make it easy for families to book appointments, so your calendar stays full and your team stays focused.

Reduce no-shows and keep your calendar running smoothly. You can automatically send text, email, or voicemail reminders before scheduled appointments.

Website visitors can start a conversation on your site and continue it seamlessly on their phones. No apps, no forms, no friction.

Show patients they matter with personalized, HIPAA-compliant follow-up instructions and thoughtful check-in messages.

When a call goes unanswered, an automatic text is triggered instantly. It’s warm, it’s personal, and it keeps the door open for next steps.

Send one message to many contacts at once—through SMS, email, or voicemail drops—without losing the personal touch.

Website visitors can start a conversation on your site and continue it seamlessly on their phones. No apps, no forms, no friction.

Give your clients the privacy they expect and the convenience they need. Secure two-way text messaging makes it easy to stay in touch—HIPAA-compliant, real-time, and fully documented.

Meet families where they are—right on your website. Secure web chat lets you answer questions, schedule appointments, and offer guidance the moment someone reaches out. of the way.

Connect with patients wherever they are through HIPAA-compliant, secure video visits, no apps needed, just their phone.

Manage client communication without mixing it with personal messages. With a dedicated business number built into Solid Ground app, all texts with leads and customers stay in one place, fully separate from your personal phone.

Automation

Automation That Feels Like a Real Conversation

Turn everyday patient touch points into meaningful moments, automatically. With smart text messaging that mirrors how people actually talk, you can keep families engaged from first inquiry to final follow-up. It’s scale without sounding scripted, so your staff can stay focused on care while your communication keeps working behind the scenes.

Safe Messaging

HIPAA-Compliant Text Messaging for Fast & Safe Communication

Text messaging doesn’t just make communication easier, it makes it safer. With Solid Ground’s HIPAA-compliant text tools, you can connect with families in real time while protecting their privacy every step of the way. Whether you’re just checking in, sending appointment reminders, or intake updates, you can do it with the confidence that sensitive information stays secure. It’s the ease families expect, with the compliance your practice can count on.

Scheduling

Smarter Scheduling That Works While You Work

When families are juggling therapies, school schedules, and their own responsibilities, booking an appointment shouldn’t add stress, it should offer relief. Solid Ground’s scheduling automation does exactly that.

With real-time availability, HIPAA-compliant appointment confirmations, and seamless reschedule options, you’re not just filling your calendar, you’re building trust.

Appointment Reminders

Appointment Reminders in the Palm of Your Hand

Help Families Stay On Track (Without the Phone Tag) Send friendly text reminders that make it easy for parents to confirm, cancel, or reschedule in just a few taps. Fewer no-shows. More filled spots. And less back-and-forth for your staff.

No-Show Engagment

Turn Missed Appointments Into Rebooked Visits

No-shows don’t have to mean lost revenue. With Solid Ground, you can automatically follow up with anyone who misses an appointment, without manual tracking or staff intervention.

Trigger SMS or email reminders within minutes of a missed appointment, offering a quick link to reschedule.
Monitor who’s missing appointments and how often, then adjust messaging or outreach based on behavior.
Suggest the next available times based on your calendar, making it easy for clients to rebook on the spot.
No extra tools needed

Post Appointment Follow Up

Stay Connected Smart Post-Appointment Follow-Up

makes it easy to deliver consistent, timely communication after every appointment — without adding tasks to your team’s plate.

Video Appointments

Secure Video Meetings

HIPAA-compliant video meeting feature makes it easy to connect with patients, clients, or care teams, without compromising privacy or security. Built for regulated industries such as ABA Therapy, our platform ensures every session meets strict compliance standards.

Missed Call Text Back

Turn Missed Calls Into New Clients and Prevent Leads From Bouncing to Competitors

Don’t be the average business that misses 50% of incoming calls. Instead, when a call is missed, our system will automatically send a friendly text saying something like, “Hey, sorry we missed you! How can we help?” It keeps the convo alive, shows you actually care, and turns missed calls into booked appointments.

Web Chat to Phone SMS

Keep chat conversations going even after they've closed their browser - No new phones, no portals, no friction.

Our powerful Chat Widget moves visitor conversations from your website chat box directly into a two-way text thread on your cell phones. This means conversations from prospects can easily continue even after they have left your website! They no longer need to keep the tab open to communicate with you. It’s like giving your business a direct line to customers who actually want to hear from you (wild, right?). Text message marketing like this sets you apart from your competition.

Web Chat

When Families Are Ready, Be Ready Too

Don’t let interested visitors slip away. With web chat, parents can ask questions, schedule appointments, or get the support they need, right when your practice is already front and center.

Call Tracking & Recording

Keep What Matters on Our HIPAA-Compliant Server

It’s more than a tool, it’s a safety net. Whether you’re onboarding a new client or handling a complex insurance request, having the ability to review exactly what was said protects your practice from miscommunication and strengthens your team’s ability to serve well. All transcripts and call recordings are stored on our HIPAA compliant encrypted server.

Broadcast Messaging

Message All Your Clients Within Seconds

Snow days. Office closures. Last-minute provider changes. When plans shift, Broadcast Messaging helps you keep patients in the loop, quickly, clearly, and all at once. No endless phone trees. Just one message sent to everyone who needs it.

Personal & Professional Text Separation

Keeping Business and Personal Life Your Success, Separate

Running a business often means juggling incoming messages from leads, clients, and team members—right alongside texts from family and friends. The Lead Connector app provides a clean, focused experience by giving users a dedicated space for business communications, completely separate from personal messaging apps.

Reduce missed opportunities and keep every conversation in the pipeline
Ensure that professional interactions stay organized and visible to the entire team
Help your team stay aligned, accurate, and accountable—without adding to anyone’s workload.
Share the load - responses don’t rely on one person’s availability

Why Lead Response Time Matters

Response Time is Revenue

Harvard Business Review found that practices who responded to inquiries within just one hour were nearly 7 times more likely to speak with a prospect than those who waited. Wait a full day? You’re 60 times less likely to even have a conversation with the prospect.

And once that moment’s gone—it’s gone.

That’s where missed call text back and SMS chat widgets become non-negotiable. These tools aren’t just convenient. They’re lifelines

80% of Clients Won't Call Back

When a prospect calls a clinic they are only 20% likely to call back a second time. 80% of the time they move on to your competitors.

98% Open Rate for Texts:

Text messages have an exceptional open rate—typically around 98%—and are usually read within minutes, making them far more effective than voicemails or emails

45% Increase in Client Retention

Companies implementing missed-call text-back solutions see up to a 45% increase in client retention, thanks to timely follow-ups reducing missed opportunities