Billable Hours Go Up When Digital Systems Work Smarter - ABA Therapy Workflows and Automation Done Right
With Solid Ground’s automated outreach and admin tools, you can spend less time on admin and more time supporting progress, connection, and care that counts.
Less Admin. More Impact.
Missed calls? Covered. No-show follow-ups? Automated. Parent-initiated scheduling? Easy. Solid Ground Agency keeps your team out of the back-and-forth, so they can stay focused on what matters most: client care.
- Schedule Management
Easily book, manage, and automate appointments—all in one place. Sync calendars, reduce no-shows with automated reminders, and let clients self-schedule 24/7. Your time, optimized.
- ABA & BCBA Recruitment
Find clinicians who don’t just check boxes, they click with your culture. Our recruitment approach focuses on skill, alignment, and long-term fit, so you can hire with confidence and build a team that stays.
- Digital Intake
Cut down wait times by gathering intake forms and insurance details before families walk through the door.
- Instructions
Make each visit smoother by sending tailored instructions ahead of time, so patients know exactly what to expect.
- Fingertip Invoicing
Get paid faster and make it super simple for clients to click through the process straight from their phone.
- Call Tracking & Recording
Maintain full visibility into every client interaction. All inbound and outbound calls can be automatically recorded for quality, training, or compliance.
- Client & Staff Feedback
Send surveys to clients, staff, or third party partners to identify areas of improvement, increase online reviews, and foster an environment of excellence.
- All-In-One Communication Hub
Call, text, email, and DM, all from one unified inbox. No more juggling platforms or missing messages. Just clear, consistent communication that keeps your team aligned and your clients engaged.
- Schedule Management
- ABA & BCBA Recruitment
- Digital Intake
- Instructions
Easily book, manage, and automate appointments—all in one place. Sync calendars, reduce no-shows with automated reminders, and let clients self-schedule 24/7. Your time, optimized.
Find clinicians who don’t just check boxes, they click with your culture. Our recruitment approach focuses on skill, alignment, and long-term fit, so you can hire with confidence and build a team that stays.
Cut down wait times by gathering intake forms and insurance details before families walk through the door.
Make each visit smoother by sending tailored instructions ahead of time, so patients know exactly what to expect.
- Fingertip Invoicing
- Call Tracking & Recording
- Client & Staff Feeedback
- All-In-One Communication Hub
Get paid faster and make it super simple for clients to click through the process straight from their phone.
Maintain full visibility into every client interaction. All inbound and outbound calls can be automatically recorded for quality, training, or compliance.
Get honest feedback most practices never hear and uncover blind spots, boost retention, and build a culture where both families and clinicians feel seen, supported, and heard.
Call, text, email, and DM, all from one unified inbox. No more juggling platforms or missing messages. Just clear, consistent communication that keeps your team aligned and your clients engaged.
Schedule Management
Manage Bookings & Appointments On the Go
Picture this: a scheduling system that doesn’t make you want to pull your hair out. That’s what Solid Ground brings to the table for autism care centers. With our all-in-one master calendar, you can easily match employees with patients, manage location assignments, and keep everything running like clockwork, without juggling five different tools. Staff availability? Automatically handled. Appointment details? All in one place.
- Create Tailored Calendars for Different Services
- Allow Clients to Book Directly Based on Availability
- Ensure Appointments are Scheduled Only When Staff Members are Available
- No extra tools needed
Appointment Reminders
Stop Chasing Confirmations. Start Building Consistency—Without Lifting a Finger.
No-shows don’t just drain your schedule, they delay care for families who need it. With Solid Ground’s automated appointment reminders, you can keep clients on track in your sleep.
Send friendly text reminders that make it easy for parents to confirm, cancel, or reschedule in just a few taps. Fewer no-shows. More filled spots. And less back-and-forth for your staff. Customize timing, frequency, and messaging to fit your practice’s rhythm.
- Clinics using automated reminders have seen up to 38% fewer no-shows
- Practices report saving 5–10 staff hours per week on manual outreach
- And patients appreciate the support—SMS reminders have a 98% open rate
Digital Intake
From First Click to First Session— Simplified
First impressions matter. And your intake process is more than paperwork, it’s the start of a parent’s trust in your care. With Solid Ground Agency’s automated intake system, that first step becomes smooth, secure, and stress-free.
Families can complete HIPAA-compliant digital forms anytime, from any device, no printing, no scanning, no phone tag. New inquiries are automatically logged, forms are routed to the right team member, and follow-ups happen instantly.
What that means for your practice:
- 70% Reduction in admin intake processing time
- 30–40% increase in first-session show rates
- 3X Faster onboarding
Instructions
Clarity, Delivered Automatically
When parents know what to expect, they show up more prepared, and more confident. Solid Ground’s Agency client instruction automation makes that clarity easy and consistent.
Whether it’s a first appointment, a diagnostic session, or a change in routine, you can send HIPAA-compliant instructions in advance, automatically. No more missed prep steps. No more last-minute calls. Just simple, timely guidance that meets families where they are.
What this means for your practice:
- Fewer reschedules due to missing paperwork or confusion
- Stronger parent engagement from the very first visit
- Consistent messaging without manual follow-up from your team
Call Recording & Transcribtion
Keep What Matters on Our HIPAA-Compliant Server
It’s more than a tool, it’s a safety net. Whether you’re answering a call from a new lead, or handling a complex insurance request, having the ability to review exactly what was said protects your practice from miscommunication and strengthens your team’s ability to serve well. All transcripts and call recordings are stored on our HIPAA compliant encrypted server.
- No more relying on memory or sticky notes
- Your staff can revisit important conversations, clarify next steps, and follow through with confidence.
- Help your team stay aligned, accurate, and accountable—without adding to anyone’s workload.
- Track lead conversion rates and optimize your sales process
Client & Staff Feedback
Keep a Healthy Pulse on the Performance of Your Practice
Client and staff surveys give you the honest feedback most clinics never hear. Use them to uncover blind spots, boost retention, and build a culture where both families and clinicians feel seen, supported, and heard.
- Reveal invisible friction points that most practices miss
- Get a head of issues before they become bigger
- Learn what's working, what's not, and how to create a more supportive experience for both families and clinicians
ABA & BCBA Recruitment
Clinical Talent That Moves Your Mission Forward
Our recruitment process is designed to attract professionals who don’t just meet the credentials, but align with the values and vision that drive your work forward.
We seek out clinicians who bring both expertise and empathy, who can navigate complex care with clarity, compassion, and consistency. Whether you’re growing your ABA team, expanding across locations, or replacing a critical position, our approach ensures you’re choosing from candidates who are clinically sharp, culturally aware, and ready to contribute on day one.
Because when you hire right, outcomes improve, burnout drops, and your center becomes the place top clinicians want to stay, not just visit.
All-In-One Communication Hub
All Your Leads in One Place
All your chats, DMs, and emails—finally playing nice in one place. Whether it’s a parent reaching out on Google, a question sliding into your DMs, or a follow-up email from a lead, Solid Ground keeps the convo flowing. One dashboard. Zero chaos. Just smooth, steady communication with the people who matter most.
- Increase lead retention by continuing conversation even after visitors have left your platform
- Keep clients happy with excellent communication
- Never miss a lead or leave questions unanswered
- Save time and stress by having every conversation and contact available to you in a few clicks
Fingertip Invoicing
Improve Cash Flow with On-the-Go Invoicing
Billing shouldn’t be a burden, especially when your focus is on delivering exceptional care. That’s why our invoicing tools are designed to make financial management feel simple, seamless, and stress-free for both you and your clients.
- Generate polished, ready-to-send invoices directly within the platform—no clunky software or outside tools required.
- Add your logo, colors, and personalized messaging to every invoice, reinforcing your clinic’s professionalism and consistency with every interaction.
- Access all your invoices in one place, complete with filters, payment status tracking, and real-time updates—so nothing slips through the cracks.
- Set up automatic reminders for unpaid invoices and reduce delays without having to follow up manually.
- View clear reports and historical data to help you understand trends, monitor revenue, and plan for growth with clarity.